Who We Are

We are three people – Susan Balfour, Roseanne Berry, and Charlene Ross – who have been deeply involved with hospice regulations and operations as well as the broader health care spectrum for the past 25 years. To complement our expertise, health care attorney Mary Michal, one of the nation’s top legal hospice experts, serves in a consultative role. We know hospices – all shapes and sizes. We’ve worked with single-site hospices with ten patients per day, multi-state publicly traded hospices with thousands of patients per day and everything in between. The common thread? Regardless of size or tax status, any hospice that ignores the fundamentals incurs unnecessary risk, has an uncertain future and, most importantly of all, may have significant lapses in service delivery. Patients and families deserve more.